- I tried entering my email and password but I cannot sign in. Why?
If you get an error message when you try to sign in, it could mean: you've entered an incorrect password, you used a different email for your online account, or you haven't created an online account yet.
- Check your email address for typos and try retyping your password.
- Reset your password. If you request a password reset but don't receive an email this means there is no online account for that email address.
- If you registered your online account with a different email address, sign in using that email address. If you can't remember which email address you used, change your email and sign in.
- If you don't have an online account for your AMA membership, create an online account now.
- Why did my password get rejected?
To protect your privacy and the sensitive information stored within Your Account, we encourage you to select a password that will not be easy for someone to figure out, either through human guessing or the use of automated cracking programs.
Keep the following tips in mind to select a password that will keep your personal information safe:
A strong password should:
- Be at least 8 characters in length. The longer your password the harder it will be for someone to guess. Consider a password that is 12 to 16 characters long. You can also choose 2 or 3 random words that you will easily remember, and write them without any spaces between the words (e.g., cupfanbook).
- Contain both upper and lowercase alphabetical characters (e.g., A-Z, a-z). Passwords are case-sensitive, so you can easily increase its strength by occasionally alternating your caps (e.g., hotPotatosbuRn).
- Include at least one numerical character (e.g., 0-9). Throw your numbers in the middle, since it's harder to guess or crack than those placed at the beginning or end of your password (e.g., Ho7PotatosbuRn).
A strong password should not:
- Spell a word that can be found in a standard dictionary. Dictionary words, even in a different language, can be easy to guess or crack (e.g., kitty, football, password).
- Be based on any personal information (e.g., user id, family name, pet, birthday). Even when combined with letters and numbers, it can be easy for someone who knows you or researches you online to guess (Maxine021565).
- Substitute look-alike numbers for letters in a word. Numbers substituted for letters in dictionary words can be easy to figure out (e.g., St3v3, L0ll1p0p).
Still struggling to create a unique and secure password? A password generator can create one for you.
Additional password security tips
- Consider changing your passwords regularly. Changing your password to another strong password monthly or quarterly willl make it even harder for someone to guess or break it.
- Keep your passwords unique. Don't make it easy for someone to gain access to your online accounts by using a different password from site to site. Should one account get compromised, someone won't gain access to everything you do.
- Use a password manager. It can be overwhelming trying to remember all your passwords. Thankfully, there are lots of free or low-cost options for password management. Two good examples are LastPass or KeePass.
- Don't send your password to anyone in an email. AMA staff will never ask you for your password.
- Don't save your passwords or use "Remember Me" options when using a computer that's not yours. And make sure you log out or close your browser when you are done.
- I tried resetting my password, why didn't I receive a confirmation reset email?
When you enter an email address on the Reset your password page, we look to see if an online account has been set up for that email address.
If you DO have an online account registered using the email address you entered but you don't receive a password reset email there could be a few reasons why:
- The email may be in your junk or spam folder. If it is, move it to your inbox so that the link in the email works correctly.
If you DON'T have an account registered using the email address you entered, we're not able to send you a password reset email. There could be a few reasons for this:
- How do I request a new password?
Click the Sign In link at the top of any page on AMA's website. Below the Sign In form click on Reset Password. Enter your email address that you used to create the account to request a password reset. If we find an account with your email address you'll receive a password reset email from firstname.lastname@example.org, usually within a few minutes. The email you receive is a fairly plain email with a link to auth.ama.ab.ca, click on this link and enter your new password. You will then be logged in and can visit any of AMA's websites.
- Why does my online account look different?
We've updated the online account area with a new look and a new navigation so you can quickly find what you are looking for. It's easier to manage your email subscriptions, update your contact information and billing preferences, be reminded when your AMA membership is up for renewal, or reload your AMA Gift Cards.
- I can't create an online account because I get errors. Why?
- You've previously created an online account using your membership number. If you don't know the email or password for your account you can Change Email and Reset Password so you can sign in.
- You've previously created an online account using this email. Reset your password to sign in to your account. If you request a password reset but don't receive an email this means there is no online account for that email address.
- The membership number and postal code combination isn't correct - check to ensure your membership number and postal code are entered correctly. If you've moved, enter the postal code for the address on your membership - please change your address after signing in.
- Password errors - see "Why did my password get rejected?" above.
- When I try to create an account, why does the message tell me my membership number is already taken?
This means you've already created an account using a different email address. Try signing in using the email you registered with. If you can't remember which email address you used for your online account, please contact us.
- Why do I get the error "your membership information does not match our records" when I try to create an account?
This error means that the combination of membership number and postal code are not correct. Check your membership number and postal code to ensure you've entered them correctly. If you've moved, enter the postal code for the address on your membership - please change your address after signing in.
- I no longer use the email address on my profile. How can I change the address when I can't remember my password?
On the Sign In screen, click Change Email. Enter your new email and your membership number plus postal code and your account will be changed to use this new email address. If the new email is already in use by another AMA online account it can't automatically be switched please contact our AMA Webmaster for help.
- How do I change or update my email address?
If you're signed in, go to My Account Settings and enter your new information.
If you're not able to sign in because you don't know what email address to use, change your email then sign in.