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Frequently Asked Questions

Online Account

I tried entering my email and password but I cannot sign in. Why?

If you get an error message when you try to sign in, it could mean: you've entered an incorrect password, you used a different email for your online account, or you haven't created an online account yet.

  • Check your email address for typos and try retyping your password.
  • Reset your password. If you request a password reset but don't receive an email this means there is no online account for that email address.
  • If you registered your online account with a different email address, sign in using that email address. If you can't remember which email address you used, change your email and sign in.
  • If you don't have an online account for your AMA membership, create an online account now.
Why did my password get rejected?

To protect your privacy and the sensitive information stored within Your Account, we encourage you to select a password that will not be easy for someone to figure out, either through human guessing or the use of automated cracking programs.

Keep the following tips in mind to select a password that will keep your personal information safe:

A strong password should:

  • Be at least 8 characters in length. The longer your password the harder it will be for someone to guess. Consider a password that is 12 to 16 characters long. You can also choose 2 or 3 random words that you will easily remember, and write them without any spaces between the words (e.g., cupfanbook).
  • Contain both upper and lowercase alphabetical characters (e.g., A-Z, a-z). Passwords are case-sensitive, so you can easily increase its strength by occasionally alternating your caps (e.g., hotPotatosbuRn).
  • Include at least one numerical character (e.g., 0-9). Throw your numbers in the middle, since it's harder to guess or crack than those placed at the beginning or end of your password (e.g., Ho7PotatosbuRn).

A strong password should not:

  • Spell a word that can be found in a standard dictionary. Dictionary words, even in a different language, can be easy to guess or crack (e.g., kitty, football, password).
  • Be based on any personal information (e.g., user id, family name, pet, birthday). Even when combined with letters and numbers, it can be easy for someone who knows you or researches you online to guess (Maxine021565).
  • Substitute look-alike numbers for letters in a word. Numbers substituted for letters in dictionary words can be easy to figure out (e.g., St3v3, L0ll1p0p).

Still struggling to create a unique and secure password? A password generator can create one for you.

Additional password security tips

  • Consider changing your passwords regularly. Changing your password to another strong password monthly or quarterly willl make it even harder for someone to guess or break it.
  • Keep your passwords unique. Don't make it easy for someone to gain access to your online accounts by using a different password from site to site. Should one account get compromised, someone won't gain access to everything you do.
  • Use a password manager. It can be overwhelming trying to remember all your passwords. Thankfully, there are lots of free or low-cost options for password management. Two good examples are LastPass or KeePass.
  • Don't send your password to anyone in an email. AMA staff will never ask you for your password.
  • Don't save your passwords or use "Remember Me" options when using a computer that's not yours. And make sure you log out or close your browser when you are done.
I tried resetting my password, why didn't I receive a confirmation reset email?

When you enter an email address on the Reset your password page, we look to see if an online account has been set up for that email address.

If you DO have an online account registered using the email address you entered but you don't receive a password reset email there could be a few reasons why:

  • The email may be in your junk or spam folder. If it is, move it to your inbox so that the link in the email works correctly.

If you DON'T have an account registered using the email address you entered, we're not able to send you a password reset email. There could be a few reasons for this:

  • You may have registered your online account using a different email. If you can't remember which email address you used, please contact us.
  • You may not have created an online account for your AMA membership number yet. If this is the case, create an online account now.
How do I request a new password?

Click the Sign In link at the top of any page on AMA's website. Below the Sign In form click on Reset Password. Enter your email address that you used to create the account to request a password reset. If we find an account with your email address you'll receive a password reset email from webmaster@ama.ab.ca, usually within a few minutes. The email you receive is a fairly plain email with a link to auth.ama.ab.ca, click on this link and enter your new password. You will then be logged in and can visit any of AMA's websites.

Why does my online account look different?

We've updated the online account area with a new look and a new navigation so you can quickly find what you are looking for. It's easier to manage your email subscriptions, update your contact information and billing preferences, be reminded when your AMA membership is up for renewal, or reload your AMA Gift Cards.

I can't create an online account because I get errors. Why?
  • You've previously created an online account using your membership number. If you don't know the email or password for your account you can Change Email and Reset Password so you can sign in.
  • You've previously created an online account using this email. Reset your password to sign in to your account. If you request a password reset but don't receive an email this means there is no online account for that email address.
  • The membership number and postal code combination isn't correct - check to ensure your membership number and postal code are entered correctly. If you've moved, enter the postal code for the address on your membership - please change your address after signing in.
  • Password errors - see "Why did my password get rejected?" above.
When I try to create an account, why does the message tell me my membership number is already taken?

This means you've already created an account using a different email address. Try signing in using the email you registered with. If you can't remember which email address you used for your online account, please contact us.

Why do I get the error "your membership information does not match our records" when I try to create an account?

This error means that the combination of membership number and postal code are not correct. Check your membership number and postal code to ensure you've entered them correctly. If you've moved, enter the postal code for the address on your membership - please change your address after signing in.

I no longer use the email address on my profile. How can I change the address when I can't remember my password?

On the Sign In screen, click Change Email. Enter your new email and your membership number plus postal code and your account will be changed to use this new email address. If the new email is already in use by another AMA online account it can't automatically be switched please contact our AMA Webmaster for help.

How do I change or update my email address?

If you're signed in, go to My Account Settings and enter your new information.

If you're not able to sign in because you don't know what email address to use, change your email then sign in.


My Membership

Why can't I renew my AMA membership?

If you are the primary member and your membership is in renewal you will see a renewal reminder in the top right of the Your Account dashboard. You can also go to the to pay for your membership.

If you are an associate member or if your membership isn't currently in billing you can renew by calling 1-800-222-6400 or visiting any AMA centre.

How do I add or remove family members from my AMA membership?

You can add or remove family members at any time by calling 1-800-222-6400 or visiting any AMA centre.

How do I change my membership coverage?

You can change your or your associate members' coverage by upgrading or downgrading membership level at any time by calling 1-800-222-6400 or visiting any AMA centre.

How do I make changes to my AMA membership when renewing online?

When renewing online, you are able to renew your membership without changes.

If you want to make changes to your membership - add or remove family members, change the membership level for any members or make other changes to your membership call 1-800-222-6400 or visit any AMA centre.

My address has changed. How do I update it?

You update your address easily in a few simple steps.

First, you'll need to sign in to your AMA Online Account. If not already set up, you'll need to create an online account now.

After signing in, select My Account Settings from the left hand navigation and then select change address. Change your address using this form.

What's the difference between automatic membership renewal and membership renewal reminders?

With automatic membership renewal your Visa or MasterCard will be charged annually for your membership renewal.

With membership renewal reminders your annual statement will be emailed to you, and you can choose to make your payment over the phone, in person or online.

Settings for automatic membership renewal and membership renewal reminders can be updated in the Billing Options.

How do I cancel my AMA membership?

You can cancel your AMA membership at any time by calling 1-800-222-6400 or visiting any AMA centre.

When will my new AMA membership card arrive in the mail?

Your AMA membership card will arrive within 10 business days after purchasing your membership. In the meantime, you can sign in your AMA Online Account and print your temporary card, which gives you access to your member benefits and features.

Can I print a copy of my AMA membership receipt?

Yes. You can print your detailed receipt from the Billing Options by selecting the View Statement button.

How do I sign up for Automatic Credit Card Renewal?

If you are the primary member, you can sign up for Automatic Credit Card Renewal on the Billing Options. You can also sign up for Automatic Credit Card Renewal when joining AMA or renewing your membership.

The primary member can do billing changes, including automatic credit card renewal. This functionality isn't available online if you are an associate member.

How do I make changes to Automatic Credit Card Renewal?

If you are the primary member, you can change or update your credit card information for Automatic Credit Card Renewal on the Billing Options.

To cancel Automatic Credit Card Renewal call 1-800-222-6400 or visit any AMA centre.

Billing changes, including automatic credit card renewal, can be done by the primary member. This functionality isn't available online if you are an associate member.

What does my AMA membership cover me for?

See comparison of membership levels for more information about what your membership covers you for. If you have a specific question about your membership, call 1-800-222-6400 or visit any AMA centre.


My Rewards

How do AMA Esso Gift Cards work?

Your AMA Esso Gift Cards can be reloaded in your AMA Online Account. Read our AMA Esso Gift Card FAQs for more information.

Why can't I see my reward dollars listed on my reward dollars transaction history?

Your reward dollars will appear on your Reward Dollars Transaction History between 45 and 90 days after they are earned.

Please note that reward dollars earned through:

  • AMA Registries, Best Western, CAA MasterCard, Teleflora and select Approved Auto Repair Services facilities take approximately 45 days to appear on your purchase history report. Other restrictions apply.
  • Reliance Protection Security Services will be reflected in your balance within 60 days following your installation date. Other restrictions apply.
  • AMJ Campbell will be reflected in your balance 90 days following your move date. Other restrictions apply.
How do I change how my reward dollars are saved?

You have the option of having your AMA Reward Dollars automatically applied to you next membership renewal or saving them to redeem later. To check how your AMA Reward Dollars are saved or change how they're saved, call 1-800-222-6400 or visit any AMA centre.

Can I use my AMA Reward Dollars to pay for my AMA membership?

Yes you can use your AMA Reward Dollars to pay for your membership renewal by calling 1-800-222-6400 or visiting any AMA centre. You may also ask to have your AMA Reward Dollars automatically applied to you next membership renewal.


Non-Member Accounts

What's the difference between a member and non-member AMA Online Account?

A member account allows you to manage your membership online (renew or upgrade your membership) and also gives you access to other member-exclusive services, such as online vehicle renewal registration, online fine payment, TripTiks & maps, and your member handbook, to name a few.

A non-member account gives you access to non-member signed-in services, such as new driver online courses.

If you're an AMA member or recently joined AMA, you can sign in to your non-member account then convert your non-member account to a member account for full member access.

I'm an AMA member, so why is my AMA Online Account a non-member account?

There are a few possible reasons why your account shows you as a non-member:

  • You were a non-member when you created the account but have now become a member.
  • You accidentally created a non-member account even though you’re a member (you may have done this by mistake if you ran into errors entering your postal code, email address, etc.
  • You have two accounts: a member account, which you may not have access to for various reasons and a non-member account, which you can access.
  • You had a member account but your membership expired or was cancelled.

You can easily sign in to your non-member account then convert your account to a member account by adding your membership number.

It's also possible that your membership number is already registered (you might already have a member and non-member account). If you want to use the same email as the non-member account, request to have your non-member account deleted. Once deleted, you can change the email on your membership account.

Why can't I create an AMA Online Account with my membership number when I already have a non-member account using my email address?

You can only use your email once, so the easiest thing to do is to sign in to your non-member account then convert it to a member account by entering your membership number and postal code.


General

How can I tell that Your Account is a secure website?

Your Account provides 2 visual clues that our website is secure. To see our security at work, look at:

  1. Our web page address. When browsing the web, most web addresses begin with the letters 'http.' However, over a secure connection the address displayed should begin with 'https' - please note the 's' at the end. 'Https' gives you peace of mind that you are on a secure website: https://auth.ama.ab.ca/.

  2. The 'Padlock' icon. Located just to the left of our web address, the padlock icon is not just a picture. If you click on it once, you can see details of our site's security. This icon gives you peace of mind that a safe connection has been made between our website and the web browser. This means that data such as your personal information and credit card details, is not accessible to unauthorized people or programs.

Is this a real email from AMA?

Most emails from AMA will end with @ama.ab.ca, with the majority coming from the webmaster (webmaster@ama.ab.ca). The only exception is if you have signed up for any of our newsletters, you will receive them from subscribers@amaemails.ca.

Be careful that you are not mislead by the fact that the email provider name that shows up in the From box can be changed to say anything, you need to verify the full email address associated with it.